Straddling Two WorldsPaper and Electronic Processes Are At An Impasse

GaryW

It's a hoary clich? (in fact, \"hoary clich?\" is a hoary clich?) that the paperless office is about as likely to happen as the paperless bathroom.There are plenty of folks out there, like Theresa Kollath, director of product management for ASG, who are willing to address?and try to solve?the many challenges that businesses face when trying to overcome their dependence on thinly pressed sheets of crushed wood pulp.I spoke with Theresa at length the other day, and I'll try not to interrupt her words too often. But I probably will.\"More of our customers than you would think are still involved in paper. There are folks who are still creating custom communications in the process of issuing, say, a new mortgage. In that case, there is a large amount of forms, and someone has to initial the bottom of each page. Much of it is boilerplate, but things such as the exact terms and conditions, the interest rate, anything that comes to attention after a review of your credit rating. . . .

Read more...

Source: KMWorld RSS Feeds : Research Center: Business Process Management
RSS feeds from KMWorld.com.